Frequently Asked Questions
Do you offer free trial tasks?
We do not offer free trial tasks, but we do offer a 20% discount off any 1-time editing service to new clients.
what is your refund policy?
We promptly submit refunds to all clients for any pre-paid service in the event we are unable to fulfill the order as agreed due to unforeseen issues such as power outages, illnesses, etc. As we offer 1 free revision, and are very careful about the projects we accept, we do not offer refunds for qualitative issues.
who will do my editing?
We never outsource your work. Samantha works personally with all clients to ensure quality.
will you sign a non-disclosure or confidentiality agreement?
Of course, just let us know.
Do you offer graphic design?
We can arrange this when needed.
What is your cancellation policy for lessons?
You must cancel your lesson within 24 hours of the schedule time or the lesson is considered “delivered.” This rules also applies to your teacher.
when do I have to pay for my lessons?
You must pay for your lesson 2 days prior to the start of your lesson/course. This confirms your attendance, allows time to create your lesson materials and communicate with you.
do you offer free revisions?
Sure. If you are not happy with the first round of work, you are entitled to 1 free revision. Please send a revision request within 2 days from the date of delivery and include detailed instructions. After that, revisions are invoiced at 50% the original order price.
I don't see a pricing scheme that suits my needs. what can I do?
Write us an email. We can always work out a pricing model that suits your project, the size of your firm, etc.
How can I pay?
We accept all major credit cards, PayPal, bank card transfers (Alfabank) and international bank transfers. Payments submitted via credit card are processed securely through Stripe Payments. You may use any card you wish and the currency with automatically convert.
do you offer translation services?
Only in very rare cases. We don’t specialize in translation, but can refer you to a trusted partner. In any case, send your project details and we’ll let you know if we have the required competencies.
can you do citations and bibliographies?
We don’t provide these, but can edit them.
do you offer group discounts for lessons?
Yes! Although, group arrangements are best suited for our courses rather than private lessons.
do you offer student discounts?
Yes. Please be ready to show your student ID or other evidence of your current studies.